Privacy policy.

1. Introduction

Comfort Home Services (“we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or schedule services.

By using our Website or submitting your information, you agree to this Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information you voluntarily provide when you:

  • Request service or quotes

  • Contact us via forms, phone, or email

  • Sign up for promotions, specials, newsletters, or giveaways

  • Apply for financing

  • Leave a review or testimonial

This may include:

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Project details, service concerns, photos, documents

  • Payment information (handled by secure third-party processors)

  • Any other information you voluntarily provide

2.2 Automatic Data & Device Information

When you use our Website, certain data may be collected automatically:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Referring page links

  • Time spent on the Website

  • Interaction and usage patterns

This information is used to improve Website performance, security, and user experience.

2.3 Cookies, Pixels, & Tracking Technologies

We may use:

  • Cookies

  • Google Analytics

  • Advertising pixels (e.g., Meta/Instagram/TikTok)

  • Remarketing tags

These tools help us:

  • Understand how visitors use our Website

  • Improve performance and usability

  • Deliver relevant ads and retargeting

You can disable cookies in your browser settings, though some functionality may not work.

3. How We Use Your Information

We use your information to:

  • Provide, schedule, and deliver services

  • Respond to questions or requests

  • Send invoices, quotes, and service confirmations

  • Communicate about promotions or maintenance plans

  • Improve customer experience

  • Verify service locations

  • Analyze Website performance

  • Comply with legal requirements

We do not sell your personal information.

4. SMS, Calls, & Email Communications

4.1 Service Communications

By submitting your phone number or email, you may receive:

  • Quotes

  • Appointment confirmations

  • Service updates

  • Billing information

  • Warranty or installation documents

These messages are directly related to your service request.

4.2 Promotional Communications

With your consent, we may send marketing or promotional messages, such as:

  • Coupons

  • Maintenance plans

  • Seasonal offers

  • Giveaway announcements

You can unsubscribe at any time by replying STOP, clicking an unsubscribe link, or contacting us.

5. Financing Partners

If you apply for financing through third-party lenders (e.g., Service Finance, Wisetack, etc.), your information may be shared securely with them for the purpose of financing approval.

These partners have their own privacy policies, and we do not control how they treat your data.

6. Payment Processing

We may accept payment online or through invoicing platforms.
Payment information is processed by secured third-party services.
We do not store full credit/debit card numbers.

7. How We Protect Your Information

We use commercially reasonable administrative, physical, and technical safeguards to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no data transmission over the internet is 100% secure.
You use the Website and share information at your own risk.

8. Sharing of Information

We may share information with trusted third parties as necessary to:

  • Provide services or schedule jobs

  • Process payments

  • Host or maintain the Website

  • Deliver marketing communications

  • Obtain reviews or customer feedback

We may also disclose information if:

  • Required by law or legal process

  • Necessary to prevent fraud, abuse, or harm

  • Part of a business sale, merger, or asset transfer

We do not sell personal data to third parties.

9. Children’s Privacy

Our Website is not intended for individuals under 18.
We do not knowingly collect personal data from minors.
If we become aware of such data, we delete it.

10. Third-Party Links

Our Website may contain links to external sites.
We are not responsible for their content, policies, or practices.

11. Your Choices & Rights

11.1 Opt-Out

You may request to:

  • Stop marketing communications

  • Remove your email or phone from our marketing list

  • Delete customer data when legally allowed

11.2 Access or Correction

You may request:

  • A copy of the personal information we hold about you

  • Corrections or updates

Requests must be made in writing and may require identity verification.

12. California Privacy Rights (CCPA)

If you are a California resident, you may request:

  • What personal information we collect or share

  • Access or deletion of your data

  • Opt-out of certain data uses

We will not discriminate against you for exercising these rights.

13. Data Retention

We retain information only as long as needed to:

  • Provide services

  • Meet legal or regulatory obligations

  • Resolve disputes

  • Maintain business records

14. Changes to This Policy

We may update this Privacy Policy periodically.
The “Effective Date” at the top will reflect the latest version.

Continued use of our Website after updates constitutes acceptance of the revised Policy.